Blog | June 14, 2018
- SHRINK YOUR CALL CENTER
Call Center Managers – Imagine if half of your phone calls no longer required a human being. Our automated system is capable of receiving inbound calls and also placing outbound calls to fit the needs of your business and reduce your reliance on human agents.
THREE REASONS FOR USING REDROUTE TECHNOLOGY
1. Better Process: Our technology receives and places your calls, successfully automating them so a live agent is not needed.
2. Better Experience: The system is powerful, accurate, and fast. Your customers will get what they need without dealing with hold time and human agents.
3. Better Business: When revenue increases, costs decrease, and customers are happier, things look a whole lot different.
FULLY AUTOMATED CALL TAKING
1. Inbound Calls
- – New Rides, including future bookings and special accounts.
- – Active Rides, including trip lookup and price quotes.
- – Driver Support, to resolve all of their needs.
2. Outbound Calls
– Late Callouts, for when your fleet is busy and your driver is late.
– Reservation Callouts, to remind customers of their upcoming trip.
– No Show Callouts, so you can be sure your customer doesn’t want the ride.